How do I return an item?
RETURNS AND EXCHANGES
- All our products are printed and made-to-order, therefore refunds or exchanges cannot be given by ATADesigns for any product ordered and delivered unless the product is subject to faulty production, or damage in transit. See “Product Received Damaged” section below.
- It is very important that when you are placing your order, you double check that the correct order is made.
- If however, you have placed an order and would like to cancel, please email email@example.com within 24 hours to cancel your order.
- Please confirm your name, email, and order number, we will then credit your account as soon as possible.
- All credits will be refunded in GBP £ British Pound Sterling.
- ATADesigns cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result.
- We therefore, ask our customers to consider this when making their order.
- ATADesigns cannot offer refunds by cheque.
- We do our very best to ensure that all our products are delivered correctly.
- All products are packaged carefully by ATADesigns.
Product Received Damaged
- If your order is subject to faulty production, or damaged in transit, please email firstname.lastname@example.org within 24 hours of receipt of order.
- Please make sure that you keep all packaging, labels, and or order confirmations.
- We will then contact you to confirm further instructions re delivery back to us.
- We will organise a replacement as soon as possible, and confirm delivery time.
Faulty Wallpapers/Wall Coverings and Murals
- For Wallpapers/Wall Coverings and Murals, please check your order before hanging. You should only hang no more than 3 drops of wallpaper before reporting a fault.
- If a fault is found please email email@example.com immediately.
- Please also follow the hanging instructions supplied with the Wallpaper/Wall Covering and Murals
- We will replace all faulty Wallpapers/Wall Coverings and Murals.
- All our Wallpapers/Wall Coverings and Murals printed to order, we cannot accept returns on non-faulty goods
Please also see our SHIPPING & DELIVERIES and TERMS AND CONDITIONS sections